Refund Policy

REFUND POLICY

EACH PIECE OF JEWELRY IS UNCONDITIONALLY GUARANTEED FOR LIFE AGAINST DAMAGE OR WEAR. HOWEVER, IF ANY DEFECT OCCURS, OUR WARRANTY OFFERS LIFETIME POLISHING, CLEANING, AND MAINTENANCE SERVICE.

14 DAY RETURN EXCLUDING ANY CUSTOMIZED JEWELRY.

THE W BROTHERS ACCEPTS RETURNS/EXCHANGES WITHIN 14 DAYS OF THE DATE YOUR ITEM WAS DELIVERED. IF YOU WOULD LIKE TO RETURN/EXCHANGE ANY ITEM(S), PLEASE CONTACT CUSTOMER SUPPORT VIA TELEPHONE AT 626-775-7955 OR EMAIL INQUIRIES@THEWBROS.COM.

NO REFUNDS POSSIBLE ON CUSTOM ENGRAVED MERCHANDISE AND ANY CUSTOM MADE PRODUCTS. ITEMS THOUGHT TO BE DAMAGED OR DEFECTIVE MUST BE RETURNED AT THE CUSTOMERS’ EXPENSE.